Monday, April 2, 2012

Student Feedback - March 2012

Student feedback is very important to us at the DLTC Language School. That's why we ask our students at the end of each course to complete a feedback questionnaire. This helps us to know if students are reaching their goals with us; what students expect from us; and how we are performing in matching those expectations.

For example, from our questionnaires, we know that our students appreciate our small class sizes (especially in the low season where there maybe only 5 or 6 in a class); that we are offering a very friendly, customer-oriented experience; that we are providing activities that students enjoy; that our teachers and office staff are providing top quality service.

So I want to say well done to the teachers and office staff who consistently put in a great effort to make all of this possible - here are what some of the students have said about them and the school over the past few weeks:

  • "the DLTC was a very good experience - in the future I would like to repeat it" (Carolina, Spain, General English Course)
  • "Enjoyable and entertaining classes. Good and entertaining excursions are organised." (Francisco, Spain, General English Course)
  • "I like the class because we speak alot in English. My experience in DLTC was fantastic. Thanks a lot" (Francesco, Italy, General English Course)
  • "Teacher: excellent; contents: excellent; experience at the DLTC: excellent" (Piero, Italy, General English Course)
  • "My teachers were very nice, helpful, and friendly. I'm satisfied. I enjoyed the experience very much. Absolutely fantastic!" (Emanuele, Italy, General English Course)
  • "What was best about the course was the small number of students in each class. They are excellent teachers - they taught me a lot. Everyone is very friendly and helpful - thanks a million" (Vera, Czech Republic, General English Course)
  • "The DLTC was a very nice experience in my life. My teacher is a good teacher. All the staff is so kind and fun" (Kim, South Korea, General English Course)
Wow! So there you have it - that's what the students are saying about the DLTC Language School! Well done to all the staff and many thanks to all our students. 

Bob Golden
Director

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