Technical Support Professional - German / French or Spanish or English Speakers
Stream Global Services is a leading worldwide provider of outsource technical support via the telephone, e-mail, fax and Internet to major corporations and leading hardware manufacturers, software publishers and online service providers throughout the United States, Europe and Asia
Stream gives you the opportunity to:
- Join an international company leader in worldwide technical support
- Broaden your technical skills by attending extracurricular training.
- Achieve advanced certification.
- Broaden your language skills by following various language courses.
- Broaden your horizons, gaining work and product experience.
- Enjoy our extensive benefits package
Responsibilities:
· Provide telephone, e-mail and chat technical and customer support based on various software packages.
· Responsible for delivering timely, accurate technical answers and providing a high degree of customer service satisfaction.
· Achieve and maintain service level statistics as defined.
· Effective use of the systems and tools available to the support centre.
· Track & document customer & problem information in call tracking database
· Contribute to overall team performance, including support and assistance of other team members.
Requirements and Qualifications:
· Leaving certificate or equivalent.
· Good Technical and troubleshooting skills
· Good knowledge of Microsoft Windows and Microsoft Office package
· Excellent Customer service skills, a minimum of 1 year customer service experience, preferably in a call centre environment.
· Must have strong initiative, be positive and a quick learner.
· Ability to work independently and in a team environment when necessary.
· Attention to detail.
· Excellent communication skills to include verbal, written and listening.
· Ability and willingness to solve problems and provide pre-sales support.
· Ability to manage time wisely to meet call handle time and work with targets
Additional benefits:
- Relocation package
- Educational assistance
- Career progression
- Pension Scheme
- Refer a friend Scheme
-Canteen Facilities
-Car Parking
Disclaimer: The Dun Laoghaire Tution Centre Ltd does not guarantee the accuracy of third-party job postings on its websites. We accept no liability for any loss, whether of money(including profit), goodwill, or reputation, or any special, indirect, or consequential damages arising out of any party's use of the information posted.
